Politique d’expédition

Thank you for visiting our online jewelry store. Below is our shipping policy designed to provide clear and transparent information about our delivery services. If you have any questions, please feel free to contact our customer service team.

1. Shipping Coverage

We offer global shipping, including but not limited to the following regions:

  • North America: United States, Canada
  • Europe: United Kingdom, Germany, France, and other major countries

Please note that additional time and fees may apply for certain remote areas.

2. Shipping Time

Order Processing Time

  • All orders will be processed and shipped within 1-3 business days after order confirmation.
  • For customized or personalized products, additional processing time of 3-7 business days may be required.

Delivery Timeframe

  • Standard Shipping:
    • North America: 7-14 business days
    • Europe: 10-20 business days
  • Expedited Shipping (if applicable): 3-7 business days
    • Fees will be calculated based on destination and package weight.

Delays

  • Delays caused by uncontrollable factors such as severe weather or customs inspections will be promptly communicated to you.

3. Shipping Costs

Standard Shipping

  • Orders over $50: Free shipping
  • Orders under $50: Flat fee of $5-$10 (depending on region)

Expedited Shipping

  • Expedited shipping fees will be displayed during checkout and calculated based on destination and package weight.

4. Order Tracking

  • We provide tracking services for all orders.
  • Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to check the status of your delivery.
  • You can also track your order at any time by entering the tracking number on the Order Tracking page.

5. Customs and Duties

  • For international orders, you may be required to pay applicable customs duties and import taxes based on the regulations of your country or region.
  • We recommend checking with your local customs office before making a purchase to understand potential additional fees.

6. Shipping Carriers

We partner with the following major carriers to ensure reliable delivery services:

  • Standard Shipping: DHL, FedEx, UPS, ePacket
  • Expedited Shipping: DHL Express, FedEx Priority

7. Lost or Damaged Packages

Lost Packages

  • If your package is lost during transit, please contact us within 15 business days after the estimated delivery date.
  • We will work with the carrier to investigate and resolve the issue as soon as possible.

Damaged Packages

  • If your package is damaged during shipping, please take photos and contact us within 48 hours of receipt.
  • We will offer a replacement or refund as appropriate.

8. Returns and Exchanges

  • To initiate a return or exchange, please contact our customer service team via the Contact Us page.
  • The return address will be provided via email.
  • Return shipping fees are the responsibility of the customer unless the product has a quality issue.

9. Contact Us

If you have any questions about our shipping policy or need assistance, please contact us:

  • Email: ryan.dexon@outlook.com
  • Business Hours: Monday to Friday, 9:00 AM - 6:00 PM (GMT+8)

We are committed to providing you with efficient and reliable shipping services. We look forward to making your shopping experience enjoyable!