Jewelry Warranty Policy

Jewelry Warranty Policy

Thank you for choosing VIRELLA JEWELS. We are committed to providing you with high-quality products and exceptional service. To ensure that you are fully satisfied with your jewelry purchase, we offer the following warranty terms:

Warranty Coverage

This warranty covers any defects in materials or craftsmanship. We will provide repair, replacement, or refund services for jewelry products that meet the warranty conditions. Warranty applies under the following circumstances:

  • Manufacturing Defects: Damage caused by defects in the metal, gemstone, or other components due to manufacturing.
  • Craftsmanship Issues: Problems in the structure, setting, or design of the jewelry caused by workmanship errors.

Exclusions from Warranty Coverage

The following conditions are not covered under warranty:

  • Accidental Damage: This includes, but is not limited to, damage caused by impact, wear, or improper use (e.g., exposure to chemicals, strenuous physical activity, or improper cleaning).
  • Normal Wear and Tear: Regular wear such as minor scratches or discoloration that occur during daily use is not covered.
  • Unauthorized Repairs or Alterations: If the jewelry has been repaired or altered by anyone other than an authorized service provider, warranty coverage will be void.
  • Exposure to Heat, Humidity, or Chemicals: Damage caused by excessive heat, moisture, or exposure to chemicals is not covered by the warranty.

Warranty Period

Our jewelry comes with a 1-year warranty from the date of purchase. During this period, if your jewelry experiences any issues that fall under the warranty conditions, we will repair or replace it free of charge.

Free Replacement Policy (15 Days)

If you are not completely satisfied with your jewelry, we offer free replacement within 15 days of purchase. You can return the item for a full replacement if it meets the warranty criteria.

Repair Services

For repairs that fall outside the warranty coverage or after the 15-day free replacement period, we offer repair services starting at $50. The final cost will depend on the nature of the repair required.

How to Claim Warranty Service

If your jewelry encounters an issue that meets the warranty conditions, please follow these steps:

  1. Contact Customer Service: Reach out to our after-sales team through our official website or customer service hotline.
  2. Provide Proof of Purchase: You will need to provide proof of purchase (such as an invoice or order number) to verify your warranty eligibility.
  3. Return the Jewelry: Follow the instructions provided by our customer service team, which may involve sending the jewelry back to us for inspection and repair.

Warranty Timeliness

Warranty claims must be made within 1 year from the date of purchase. After this period, the product will no longer be eligible for free repair or replacement services.

Warranty Fees

For repairs that fall outside the warranty coverage or after the 15-day free replacement period, repair services start at $50, depending on the complexity of the repair and the materials required.

Contact Information

If you have any questions about our warranty policy or need to claim warranty service, please feel free to contact us:

We are dedicated to providing you with the best service and ensuring that your shopping experience is as enjoyable as possible.